I don't write reviews online...but If I could sum up the below in 1 line...if I had 10 stars to give
out to a business, Quantum Floors would be it! Now, sit back and relax.
If you're looking like me during the pandemic to take advantage of some extended time at
home for projects to take care of...you may be looking to replace that nasty carpet with
something better...look no further than Quantum Floors!
I have allergies and needed to replace my carpet on my 2nd floor and stairs and made the
unfortunate mistake of visiting the big box retailers. I'm calling you out Floor & Decor, Lumber
Liquidators, Home Depot & Lowe's...zero customer service and making people feel like they’re
at a used car dealership hunting prey (ahem LL!). I literally felt dirty like I needed a shower
walking out of these places. None of these places wanted to honor work done by outside
contractors (one placed actually said they're "just day workers")!
Being so disappointed in that I almost gave up on the whole effort...until I walked into Quantum
Floors and spoke with Gui (the manager) that was just right around the corner from my house. I
should've never gone anywhere else! Not only was he experienced, knowledgeable and friendly
(which was complete opposite of all the other places), he immediately treated me with respect
and was patient throughout all my questions and indecisions, and confirmed that with
Quantum Floors, the work is guaranteed as they just don't pick any material to sell...they only
partner with those that work with them to resolve any issues so they can truly present the
customer with a real one-stop shop experience and warranty.
I was given huge samples to test at home in different lights until I was comfortable that we had
the best quality and color picked out. Gui also was kind enough to have Fernando (the owner)
come by (an installer by trade with decades of experience installing floors) to personally go
through what would be needed to prep the floors (extremely important step that should not be
overlooked) and reassured me that these guys are in a league by themselves and EVERYONE
should be doing business with.
Installation was done by Sergio, who was on time, meticulous on quality, amazing work ethic,
speed, cleanliness and professionalism. I know he must have been exhausted because I was just
looking at him work! In the end I could not have been more impressed with the results and
everyone I can't help but rave about the work. He always cleaned up around himself and made
sure to listen to my questions and even went back to correct some areas I pointed out...no
complaints, just got it done...bravo!
All in all, a phenomenal experience and I'm sure my experience isn't isolated to myself as with
all these amazing reviews...it's obviously in their DNA to be customer oriented and that sets
them apart by miles from the competition. Well done and can't wait to do the rest of my floors